For my clients –
Please check for emails from me and reply to them in a timely manner especially if they include questions about your order, or ask for updated contact information. I send out boiler-plate missives periodically and use my address book to create the CC or BCC field. When I don’t hear back, or I get a reply saying “_________ no longer works here” or similar, or I get a bounced message, it means I can’t find you.
Your order history originated from an email from you to me. I need to ensure that we can stay in touch at all costs. So, please take a moment to verify the contact info on file.
For more information, please email email@example.com.